视频广告不起作用时该怎么办

Video ads may not work in several cases:

• something is wrong with the player
• something is wrong with the ad
• everything is fine, but there are no active ads

To identify the issue, enable debug mode in the player settings:
Settings / Service / Log messages to the browser console

Then check the browser console Developer Tools → Console in Chrome

You will see player messages marked VAST, including the reason why ads are not shown — it may be empty or contain an error. In that case, contact your ad network for more details.

If there are no ad-related messages in the console, make sure the player is up to date. Then submit a bug report on the player page in the builder (click the beetle icon in the top menu). Include a link to the player page and a detailed description of the issue.

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