How to display a special video or image in case of a playback error


You can configure the display of a special video or image if the player receives an error from the server. You need to enable the Settings / Service / Alerts / Custom video or image

In this case, the player will display an image, or start automatically playing the specified video in muted and looped mode until the user starts another file from the playlist. Example:

You can also try to solve the problem with such errors with duplicate links, as well as with the Service / Change the quality in case of a playback error

This option is available in the full PRO version of the builder.




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